Service Policy

1. Service Overview

At Compra Gomas, we are committed to providing exceptional service for all your tyre needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@compragomas.com
• Phone: +61883145284
• Address: 177/195 Folland Ave, Northgate SA 5085, Australia

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 8:00 AM - 6:00 PM AEST
• Saturday: 9:00 AM - 4:00 PM AEST
• Sunday: Closed

3. Tyre Services

3.1 Available Services

• Professional tyre fitting
• Wheel balancing and alignment
• Puncture repairs
• Tyre rotation
• Pressure monitoring
• Emergency roadside assistance

3.2 Service Timeframes

Standard service timeframes:

• Tyre fitting: 30-60 minutes per vehicle
• Wheel balancing: 30-45 minutes
• Puncture repairs: 30-60 minutes
• Wheel alignment: 45-60 minutes
• Emergency services: Response within 60 minutes

4. Warranty Services

4.1 Standard Warranty

All tyres purchased from Compra Gomas come with:

• 30-day satisfaction guarantee
• 5-year manufacturer warranty against defects
• Free rotation service every 10,000km
• Lifetime balance and alignment checks

4.2 Extended Warranty

Optional extended warranty services include:

• Road hazard protection
• 24/7 roadside assistance
• Free puncture repairs
• Priority service booking

5. Quality Assurance

Our commitment to quality includes:

• Certified technicians
• State-of-the-art equipment
• Genuine parts and materials
• Regular staff training
• Quality control inspections
• Customer satisfaction surveys

6. Service Pricing

6.1 Standard Services

• Tyre fitting: From $25 per tyre
• Wheel balancing: From $15 per wheel
• Wheel alignment: From $89
• Puncture repair: From $35
• Tyre rotation: From $40

6.2 Premium Services

• Mobile fitting service: Additional $50
• After-hours service: Additional $75
• Emergency callout: From $120
• Extended warranty: From $99 per tyre

7. Service Booking

7.1 Booking Methods

• Online booking system
• Phone booking
• Email booking
• Walk-in service (subject to availability)

7.2 Required Information

When booking a service, please provide:

• Vehicle make and model
• Tyre size and specifications
• Service required
• Preferred date and time
• Contact details

8. Customer Responsibilities

To ensure efficient service delivery, customers should:

• Arrive on time for appointments
• Provide accurate vehicle information
• Remove personal items from the vehicle
• Inform staff of any existing vehicle issues
• Follow recommended maintenance schedules

9. Service Guarantees

We stand behind our services with:

• 100% satisfaction guarantee
• Price match guarantee
• Professional workmanship warranty
• Genuine parts guarantee
• Environmental responsibility commitment

10. Policy Updates

Compra Gomas reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.